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 Coalition Against Corruption

"Coalition Against Corruption" (CAC) is a campaign to combat corruption in a systematic way by lending a helping hand for the citizens to fight corruption in government bodies/agencies.”

Website: www.pacindia.org

Email: cacblr@gmail.com

The campaign was launched in December 2005 under the aegis of Public Affairs Centre, (PAC) along with Swabhimana; Association for Voluntary Action and Services (AVAS); Consumer Rights Education and Awareness Trust (CREAT); Consumer Care Society (CCS) & Karuna Trust, which are dedicated, non-profit organizations in Bangalore. 

Objectives of CAC

The objective of the CAC is to reduce the burden of corruption faced by the ordinary citizens in their day-to-day transactions with the various government departments. The sole intention of addressing the issue of corruption at the lower end of the system is to give some relief to the common man who otherwise doesn’t seem to have any helping hand to approach for the relief immediately. CAC addresses corruption in public utilities and departments by bringing social and moral pressure on the impugned agencies (and corrupt officials) through an established citizen-friendly process.

A HELPLINE to call for..

CAC has established a HELPLINE (080) 6573 4444, which would provide assistance to citizens in the redressal of their complaints and grievances relating to corruption faced from public departments and agencies. The aggrieved citizens can call up this number and register their complaints with CAC by filling up a brief factual statement. These forms can either be downloaded from the website or obtained from the CAC office itself.

Modality of Functioning

• The affected citizens may register their complaints with CAC by filling up a brief factual statement, or online, or by telephone. In the latter cases, the complainants will be required to follow up with written complaints, in order to authenticate their identity.

• CAC will forward the complaints to the appointed nodal officers in the departments and agencies concerned for taking remedial action. These should be based on actual demands for illegal gratifications, or where their requests for services are unduly delayed or denied, with the apparent motive to canvass illegal gratifications.

• CAC will follow up the complaints in case responses are unavailable for a reasonable time, or are not satisfactory, by phone calls or meeting the nodal officers / higher authorities in the departments and agencies concerned, as required. The complainants will be informed of the progress of their cases appropriately.

• CAC will give publicity through media to the major complaints received and action taken.

Departments and Agencies covered

CAC has initiated its coverage in the following nine departments and agencies located in Bangalore.

• Bangalore Mahanagar Palike (BMP)

• Bangalore Development Authority (BDA)

• Bangalore Water Supply and Sewerage Board (BWSSB)

• Bangalore City Police (BCP)

• Bangalore Electricity Supply Company (BESCOM)

• Transport Department

• Revenue Department

• Stamps & Registration Department

• Department of Health (Hospitals).
  
  In addition, CAC will also address specific instances of corruption, reported by affected citizens, in other departments and agencies, on a case-by-case basis.

Future Programmes

CAC currently has one Helpline that is functioning from the office of the CCS at Banashankari, Bangalore. Additional centres will be opened in the subsequent phases at different localities in Bangalore. CAC also plans to expand and establish helplines at district levels in association with Karuna Trust.

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